Shipping

Are there any charges for shipping?

The shipping charges are INR 100 across PAN India.

The shipping is free for purchases over INR 1599 across PAN India.

How long does it take for the product to be delivered?

Once the order is placed with us, all ready to ship items are dispatched in 2 working days. Our Logistic team takes a standard of 2 to 4 business days to deliver the product anywhere in India.

Custom orders or made to order items take longer. The specific time frames for made to order items are available in the individual product description section. The time frames for custom orders are discussed with you personally before placing the order. 

All our international shipments are sent through the GPO and takes about 15 to 20 working days to be delivered.

For expedited delivery please write to us reachus@indieprojectstore.com  

How does the delivery happen?

We process all shipping through DTDC courier service. If there is no DTDC service available in your area, we will ship via Government Registered Post or Speed Post.

Can I change my shipping address after I have placed an order?

If your order is still being processed, and has not been dispatched, you can contact us via reachus@indieprojectstore.com  and modify your shipping address.

Do you ship Internationally?

Yes! We ship internationally.

How long does it take for International Shipments?

Depending on your geographical location deliveries can take anywhere  between 15 to 30 working / business days.

My question is still unanswered?

If your query still remain unresolved please drop a mail at reachus@indieprojectstore.com and someone from  the team would be happy to assist you.

Returns

Because we are customers ourselves and we know it can be frustrating when the purchase is not quite right, we offer a complete "Hassle Free Returns/Refunds" to all our customers.

If your goods are damaged or if you received an incorrect product, or if you're simply not satisfied with what you've received, we would be happy to give you the following alternatives:

- Exchange the goods for an alternative of your choice to equal value.

- Give you a full refund for the price you paid for the goods.

Please make sure the product is returned in the same condition as it was delivered to you. A full refund will be processed after we receive the returned product.

Please contact us at reachus@indieprojectstore.com for returns within 3 working days from the time you have received the product.

All refunds will processed and credited to your bank account in 7 to 10 working days.

Important disclaimer**

IPS is a curated website and our vendors may have a different return/refund policy, in case of any variation to the above policy, we will mention them on the individual product description section.