Essential Kit – Personal Care

Are there any charges for shipping?

The shipping is free across India for all IPS original products.

How long does it take for the product to be delivered?

IPS team ships order three days in a week.

Custom orders or made to order items take longer. The specific time frames for made to order items are available in the individual product description section. The time frames for custom orders are discussed with you personally before placing the order.

All our international shipments take 7 to 10 business days to be delivered if the products are IPS original products and are not made to order products.

For specifics timelines on mixed bag of orders, please reach out to us @9743744484 to receive estimated shipping timelines.

In case you need to expedite delivery please write to us at reachus@indieprojectstore.com

How does the delivery happen?

We process all shipping through logistic partner Shiprocket. If there is no service available in your area, we will ship via Government Registered Post or Speed Post.

Can I change my shipping address after I have placed an order?

If your order is still being processed, and has not been dispatched, you can contact us via reachus@indieprojectstore.com and modify your shipping address.

Do you ship Internationally?

Yes! We ship internationally.

My question is still unanswered?

If your query  still remains unresolved please drop a mail at reachus@indieprojectstore.com and someone from the team would be happy to assist you.

Returns

Because we are customers ourselves and we know it can be frustrating when the purchase is not quite right, we offer a complete "Hassle Free Returns/Refunds" to all our customers.

If your goods are damaged or if you received an incorrect product, or if you're simply not satisfied with what you've received, we would be happy to give you the following alternatives:

1. Exchange the goods for an alternative of your choice to equal value.
2. Give you a full refund for the price you paid for the goods.

Please make sure the product is returned in the same condition as it was delivered to you with all tags in tact. A full refund will be processed after we receive the returned product.

Please contact us at reachus@indieprojectstore.com for returns within 3 working days from the time you have received the product.

All refunds will processed and credited to your bank account in 7 to 10 working days.

Vendor Shipping and Returns

Most of our vendors offer hassle free return services, however please refer to the individual product page descriptions to view specific shipping and return policy.